If a host stops responding after payment has been made, immediately document all communication records, payment receipts, and booking details, then report the issue to the platform where the booking was made. On Transienthome.com, guests can escalate the concern to the platform’s support team, which can intervene and assist in resolving the dispute or initiating a refund process. If the payment was made outside of a secure platform and the host is unresponsive, you may also file a complaint with the National Bureau of Investigation Cybercrime Division or the Philippine National Police Anti-Cybercrime Group, as ghost selling and online fraud are actionable offenses under Philippine law.